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Software Maintenance and Support

Software Maintenance and Support Types

Origin Softwares has provided reliable software maintenance and support services for 9 years, covering various support types.

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Step: 01

Corrective

Corrective maintenance involves fixing issues found by users or monitoring during the software maintenance process.

Step: 02

Adaptive

Adaptive maintenance updates software to align with evolving business needs, improving usability, performance, and reliability continuously.

Step: 03

Perfective

Preventive or perfective maintenance identifies and fixes hidden issues before they impact software performance or stability.

Software Maintenance & Support Setting up Plan

Origin Softwares offers comprehensive software maintenance and support services to keep your systems running smoothly and efficiently. Our expertise covers preventive maintenance, software testing, development testing, performance testing, and on-demand support for applications and infrastructure. We help businesses proactively identify issues, enhance performance, and ensure long-term stability. Whether you’re starting from scratch or improving your existing maintenance plan, our team is ready to provide reliable, tailored solutions that align with your goals and keep your software performing at its best.

Step 1: Estimation of the maintenance and support scope and required resources

 

Duration: 1 week (in-house), 2-4 weeks (outsourced):
    • The first step Origin Softwares takes when setting up software support and maintenance is to estimate the scope of the activities and the required resources. It is done by analyzing the software’s related infrastructure, new features and changes, and the current and planned user pool. The estimation process takes 1 week when done in-house and 2-4 weeks when outsourced.
Step 2

Software maintenance and support process design

1. Reactive support

This support is initiated upon a customer's request to resolve specific issues or concerns quickly.

2. End user support

First-level support provides assistance directly to end users, addressing basic technical problems or inquiries efficiently.

3. Application support

Second-level support handles more complex application issues, offering deeper technical analysis and solutions as needed.

4. Development support

Third-level support manages advanced application issues, including custom development and code-level problem resolution for businesses.

5. Proactive support

Support helps customers resolve issues and optimize product use through reactive and proactive service activities.

6. Reactive support

These activities address and resolve customer-reported problems, aiming for quick, effective issue resolution.

7. Aggressive support

These activities proactively prevent issues before they occur, ensuring software stability and performance reliability.

The following list shows the support activities that can include in the proactive support process:
proactivesupport
    • Software availability
    • Performance
    • Security
    • Compliance monitoring and management
    • QA activities (including regular code reviews)
    • Infrastructure optimization (e.g., cloud resource consumption optimization)
    • Depending on the situation, these activities are performed by the origin software and the customer.
    • A KPI is a tool used to measure the performance of a process or a system. Origin software defines KPIs to measure the performance of these activities.
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Step 3

Selecting the suitable sourcing model and proper implementationModel 1: Hire people to work on the software.

Duration: 4-8 weeks.

Origin Softwares selects skilled professionals who fix bugs, enhance performance, and ensure the software functions efficiently and reliably.

Duration: 1-4 weeks.

Origin Softwares chooses the right testing tools and operating systems, completing the setup within approximately 1 to 4 weeks.

BEST PRACTICES

Origin Softwares uses and customizes multipurpose tools to monitor application performance, tailored to each system’s specific operational needs.

Model 2 :Outsourced software maintenance.

To choose the right vendor, you should look at the top listings of software development companies.

Most of them Offer Maintenance Services.

Select 3–5 experienced companies with ITIL, DevOps, and relevant certifications like Microsoft, AWS, or Red Hat.

Share a detailed RFP with selected companies, clearly outlining your project goals, requirements, and expected deliverables.

Step 4

Software maintenance & support launch

At Origin Softwares, we understand that product managers are under a lot of pressure to deliver. That's why we offer a variety of software maintenance and life cycle support and service level options that can help relieve some of that pressure. Our team is experienced in application support, IT service management, and automation software code language, so we know how to keep your project on track.

maintainencetools
FAQ's

Frequently Asked Questions (FAQ's)

Our experienced consultants deliver comprehensive software support and maintenance services, including feasibility studies, process design, and launch planning. We also offer outsourced support, covering infrastructure assistance, proactive monitoring, and quick issue resolution. With deep expertise, we ensure your project is set up for success and continues to operate efficiently and reliably.

Before starting, we assess the software’s TCO and ROI to identify impactful improvements. We track KPIs like availability, user satisfaction, and Mean Time to Recovery. Our flexible pricing and SLAs ensure cost-effective support. This approach builds long-term collaboration focused on measurable value and continuous software performance enhancement.

At Origin Softwares, we know that software maintenance plans and support can be costly- sometimes as high as 70% of the total cost of ownership (TCO). To help offset these costs, we always choose the most cost-effective and efficient tools and technologies for monitoring, detecting, and fixing software issues and test environments. Additionally, we are available 24/7 to help with any problems. Cost factors will always play a role in decision-making, especially when it comes to something as crucial as software support and maintenance. Sourcing models can help narrow down the field, but it's essential to consider all key cost factors before making a final decision. For in-house software maintenance, some of the key cost factors to consider are: ➔ The type and number of software and technologies used, including legacy techs, integrations, and customizations. ➔ Complexity of the organization's digital infrastructure and its degree of automation. ➔ Licenses for the team's tools: software monitoring, configuration, help desk, and more. ➔Availability of complete and high-quality software documentation. If you're thinking about outsourcing your software maintenance, there are a few essential things to consider. ➔ First, you'll need to consider the size and competency of the team you're outsourcing. ➔ Second, you'll need to consider the pricing model - will it be per ticket or by the hour? ➔ Third, you'll need to decide what maintenance and support services you need - on-demand, continuous, or both. ➔ Fourth, you'll need to determine how many help desk tickets you need - agreed upon and extra. ➔ Fifth, you'll need to consider the team member's workload. And finally, you'll need to consider the support and maintenance time coverage. ➔ If you want to know your maintenance and support costs, the origin software team is ready to help. ➔ We can calculate the costs depending on your software and its underlying infrastructure, as well as the scope of support you need. Some of the services we offer include scheduled maintenance windows for preventive maintenance activities and regular check-ins to ensure everything is on track. We also provide various support options, so you can choose the level of service that best fits your needs. Contact Origin Softwares today if you're looking for a partner who can help you manage your project from start to finish.

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